FREQUENTLY ASKED QUESTIONS

Do you  have a question or a concern about your upcoming Digital Marketing Analytics Training? In order to save you some time we have compiled a list of the most commonly asked questions that we may receive.


Why haven´t I received a confirmation email?

The confirmation email will be sent within one business day from the time of your course registration. If your registration was completed by someone other than yourself, please check to see if they have received the confirmation email instead, please also check your email spam filter. Otherwise, please contact hello@keywordroom.com  and we will be happy to provide you with a copy of your training confirmation.


I can no longer make it to this event. Am I able to reschedule or cancel my registration?

Yes, you can reschedule or cancel your event registration. We are happy to transfer an existing registration. If you are unable to reschedule a registration can be cancelled for a refund of 90% of the total price you paid. This is applicable up until 45 days prior to the course. We retain 10% of the price in order to cover administrative costs. Please review our Terms and Conditions for more information.


When does the Early-Bird discount expire?

The Early-Bird rates expires 45 days prior to the Monday of the beginning of the training.


I work for a non-profit organization do I get a discount?

We are happy to help non-profit organizations. Please email  hello@keywordroom.com to request a Promotional Code for a 10% discount. Proof of non-profit status will be required. A Promotional Code is not guaranteed and may not be available if the course is fully booked.


Is there anything I need to do to prepare for classes?

In order to get the most out of your classes, we recommend you spend a little time familiarising yourself with the AdWords and/or Analytics interface or the Social Media Platforms as it relates to the classes that you have registered for. AdWords Students: Please ensure you have Admin access to an AdWords account. If you don’t have one yet, you can easily set one up to use for your class navigation. You also should also have AdWords Editor installed. Analytics Students: It would be beneficial if you have Admin access to a Google Analytics account. If you don’t, it’s not a problem – you can follow along with the instructor’s demo. Social Media Students: Please ensure that any company pages you are working with that are already created allow you to make changes and have admin access. If you don’t have it, do not worry you can create new company pages for the courses.


Will I be Google or HootSuite certified after the class? Will I write the exam during the class?

Our courses are intended to give you the foundation to become an Analytics, AdWords or Social Media Professional. They are designed to give you, with training from our Expert Instructors, the correct knowledge so that you are able to correctly use the tools and successfully pass the exams. While these courses will certainly get you most of the way there by giving you the knowledge needed, you won’t be Google Analytics, Adwords or HootSuite Certified simply by virtue of having taken our courses. We do not administer the Google or HootSuite exams, we just train you to the pass standard (and share additional knowledge too). In order to become certified you will need to take a test (or a series of tests, in the case of AdWords) provided by Google or Hootsuite. We advise that you review the study materials provided by Google or HootSuite in advance of the test. We will cover all the aspects of the exam(s) and do everything we can to help you learn but passing the exams is not guaranteed as this depends on your abilities, comprehension and level of understanding. We do present you with a ‘Keyword Room Certificates of Completion’ at the end of your course.


Can we get Attendance Verification Certification?

Attendance verification will be provided upon request. It will only be provided to those that have attended a complete day of training based on our records. Please email hello@keywordroom.com to request your attendance verification. Provide the following information: name, company, mailing address, date and location? of courses taken. Please allow four weeks for your Attendance Verification to arrive. Attendance verification letters will only be provided through through the post. They will not be provided electronically. KeyWord Room is not responsible for misrepresentation of the number of course hours taken as part of our training. The Attendance verification letter is not a certificate of achievement or indicative of certification. Current courses available:Google AdWords, Google Analytics and Social Media Training.


If you did not find your question answered in the FAQ list above, please contact us at: hello@keywordroom.com and we will respond within one business day.